Your Privacy Matters

Privacy Policy

Last Updated: 27 April 2026

Welcome to Merci Journey. Your privacy is important to us. This privacy policy explains how we collect, use, share, and protect your personal information when you visit our website www.mercijourney.co.in or use our travel booking and related services.

We encourage you to read this policy carefully. By using our website and services, you agree to the practices described below. If you do not agree with any part of this policy, please discontinue use of our website and services immediately.

If you have any questions or concerns, please contact us at mercijourneytp@gmail.com.

1. Information We Collect

We collect personal information that you voluntarily provide when you interact with our website and services. This includes data you share when you:

• Register for an account on our website

• Express interest in our travel products or services

• Participate in activities such as posting in forums, entering contests, or giveaways

• Contact us directly for inquiries or support

Types of Personal Information Collected

Depending on how you interact with us, we may collect the following categories of personal information:

• Name and Contact Data: First and last name, email address, postal address, phone number, and other similar contact details

• Account Credentials: Passwords, password hints, and security-related information used for authentication and account access

• Payment Data: Payment instrument numbers (such as credit or debit card numbers), expiration dates, and security codes necessary to process your purchases

The specific data we collect depends on the context of your interaction with our website and the features you choose to use.

2. How We Use Your Information

We use the personal information we collect for the following business and commercial purposes. For each purpose, we rely on legitimate business interests, contractual necessity, your consent, or legal compliance obligations as the legal basis for processing.

Purposes for Data Use

• Account Creation and Management: To facilitate account registration and allow you to log in securely

• Marketing and Promotions: To send you marketing communications, special offers, and promotional content (with your consent where required)

• Administrative Communications: To send important updates, security alerts, and support-related information

• Order Fulfillment: To process, fulfill, and manage your bookings and purchases

• Testimonials and Feedback: To post reviews or testimonials you provide (with your consent)

• Customer Support: To respond to your inquiries, requests, and provide assistance

• Service Protection: To maintain the security, integrity, and functionality of our website and services

• Policy Enforcement: To enforce our terms, conditions, and policies; comply with legal and regulatory requirements; or fulfill contractual obligations

• Legal Compliance: To respond to legal requests, court orders, or governmental authorities; to prevent harm or illegal activity

• Business Analytics: To analyze usage trends, measure campaign effectiveness, evaluate and improve our website, products, services, and user experience

3. Sharing Your Information

We respect your privacy and only share your personal information in the following limited circumstances:

• Legal Compliance: We may disclose your information when required to comply with applicable laws, governmental requests, judicial proceedings, court orders, or legal processes (including responses to court orders, subpoenas, or national security/law enforcement requirements)

• Vital Interests and Legal Rights: We may disclose your information when necessary to investigate, prevent, or take action regarding potential policy violations, suspected fraud, safety threats, or illegal activities, or as evidence in litigation

• Business Transfers: We may share or transfer your information during negotiations of, or in connection with, any merger, sale of company assets, financing, or acquisition of all or a portion of our business

• Affiliates: We may share your information with our parent company, subsidiaries, joint venture partners, or other companies under common control, provided they honor this privacy policy

• Business Partners: We may share your information with trusted business partners to offer you certain products, services, or promotions

• With Your Consent: We may disclose your personal information for any other purpose with your explicit consent

We do not sell your personal information to third parties for their direct marketing purposes.

4. Data Security

We have implemented appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. Transmission of personal information to and from our website is at your own risk. We recommend accessing our services only within a secure environment.

5. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Right to Access: You can request a copy of the personal information we hold about you and verify that we are processing it lawfully

• Right to Correction: You can request correction of any incomplete or inaccurate personal information we hold about you

• Right to Erasure: You can request deletion or removal of your personal information when there is no compelling reason for us to continue processing it

• Right to Object: You can object to processing of your personal information where we rely on legitimate interests, if your particular situation justifies the objection

• Right to Restrict Processing: You can request suspension of processing your personal information, for example, while we verify its accuracy or the reason for processing

• Right to Data Portability: You can request transfer of your personal information to another party in a structured, commonly used, machine-readable format

To exercise any of these rights, please contact us at mercijourneytp@gmail.com. We will respond to your request within the timeframe required by applicable law.

6. Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, operational requirements, or legal and regulatory obligations. We will notify you of any material changes by posting the updated policy on this page and updating the "Last Updated" date at the top.

We encourage you to review this policy regularly to stay informed about how we protect your information.

7. Contact Us

If you have questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:

• Email: mercijourneytp@gmail.com

• Website: www.mercijourney.co.in

We aim to respond to all privacy-related inquiries within 15 business days.